Understanding unsupported reasons for SPAs

Unsupported reasons are identified in the special pricing support report to explain why a transaction has not calculated support.

This article will guide you through:

1. Identifying unsupported reasons
2. Transaction date not on agreement
3. Product not on agreement
4. Branch not on agreement
5. Delivery type not on agreement
6. End-customer not on agreement
7. Currency not on agreement
8. Sold above supported price
9. Past support claim period
10. Entirely over quantity limit
11. Uncategorized

Looking for something else?

• Looking to run the support report for your SPAs? Click here to learn how to use the special pricing support report.
• Alternatively, see our Help Center for more on SPAs.

When the special pricing support report is run, the Unsupported reason column in the report results displays the reason a transaction was not supported.

Only one unsupported reason will be displayed. If more than one reason exists, the reason displayed will be the highest in this list.

The logic for each unsupported reason is detailed below.

Displayed when all of the following apply:

• The transaction date on the transaction is outside the referenced SPA’s start and end dates.
• The Agreement ID or Agreement reference on transaction is populated on the transaction.
• The report has no Matched SPA reference value.

Displayed when all of the following apply:

• The Product on the transaction is not included on the SPA.
• The Agreement ID or Agreement reference on transaction is populated on the transaction.
• The report has no Matched SPA reference value.

Displayed when all of the following apply:

• The Branch on the transaction is not included on the SPA.
• The Agreement ID or Agreement reference on transaction is populated on the transaction.
• The report has no Matched SPA reference value.

Displayed when all of the following apply:

• The Delivery type on the transaction is not included on the SPA.
• The Agreement ID or Agreement reference on transaction is populated on the transaction.
• The report has no Matched SPA reference value.

Displayed when all of the following apply:

• The End-customer on the transaction is not included on the SPA.
• The Agreement ID or Agreement reference on transaction is populated on the transaction.
• The report has no Matched SPA reference value.

Displayed when all of the following apply:

• The Currency on the transaction is not included on the SPA.
• The Agreement ID or Agreement reference on transaction is populated on the transaction.
• The report has no Matched SPA reference value.

Displayed when both of the following apply:

• The distributor terms on the matched SPA specify that If sold above end-customer price, Support forfeited.
• The transaction was sold to the end-customer above the supported price taken from the matched SPA.

Displayed when either of the following apply:

• The transaction is submitted more than X days after the transaction and the matched SPA has a Support claim period method of Transaction date, and Support claim period (days) = X.
• The transaction is submitted more than Y days after the matched SPA’s end date and it has a Support claim period method of SPA end date and Support claim period (days) = Y.

Displayed when both of following apply:

• The transaction is matched to a SPA that has an enforced quantity limit for the given product.
• Remaining capacity on the matched SPA is 0.

For example, for a quantity limit of 50 specific products, if a claim has already been made for 50 units, and then a new claim is made, the new claim would be entirely over quantity limit.

Displayed when no other reason applies to explain why the transaction is not supported.

What’s next?

Looking to review the terms which were specified on a SPA? Learn how to navigate the SPA PDF here.

Need help locating your SPAs before reviewing the PDF? Learn how to find your special pricing agreements here.