The Company

Arthur David, a trusted supplier of high-quality catering products for over 62 years, serves chefs and caterers across the UK. The company has built a strong reputation by offering fresh, locally sourced produce and maintaining a commitment to sustainability. While Arthur David works with over 2,000 customers, around 300 of these receive rebates, which are managed by Eamonn Korak, the Credit Manager.

The Challenges

Ensuring Transparency

Rebate management posed significant challenges for Arthur David, especially in ensuring transparency, aligning rebates across various customers, and addressing discrepancies in payouts. Korak highlighted the importance of having a clear structure: “What we saw with Enable is that the concentration is only on rebates. It’s really important for us as a business to have that control, transparency, and a clear audit trail for the future.”

Reconciliation Issues

The company also struggled with reconciliation issues, where customers and the business often had differing views on the rebate amounts owed. Korak explained, “Reconciliation is one of the big ones for us. We want to ensure the customer knows exactly how much rebate we owe them, with fixed agreements in place, making it easy for both the business and the customer.”

The Platform

Finance App

Enable’s rebate management platform provided a solution to Arthur David’s challenges, bringing much-needed structure and transparency to their rebate processes. “Enable gives us more of an outline and trust within the role and the process,” said Korak. “The finance app helps us make sure all the customer’s information is accurate from a rebate perspective, ensuring that deductions and payments are accurately recorded.”

Advanced Reporting

The platform’s advanced reporting tools helped Arthur David streamline their rebate tracking and reconciliation, allowing them to pull detailed reports that support better decision-making. “We can pull reports to understand what the customer’s been paid out, their deductions, their percentage, and sales for the year. It gives us real detailed information,” said Korak.

Getting Time Back

As the company works to complete its onboarding process with Enable, they expect significant time savings, reducing the five-day manual process for creating reports. “Once we finish the onboarding process, our systems will be aligned, and everything will run smoothly,” Korak said. “The more accurate the data in Enable, the better we can discuss further opportunities with our customers and drive sales.”

Clear Communication with Customers

Enable’s platform has not only simplified rebate management but also helped Arthur David maintain clearer communication with its customers, allowing them to align rebate tiers more effectively. “The most important thing we like about Enable is the transparency and the clear vision it brings to rebates,” Korak emphasized. “It’s all about getting rebates in the right place for all customers.”

Looking Forward

Arthur David is still in the early stages of fully implementing Enable across all 300 of its rebate-related customer accounts. However, once the onboarding process is complete, the system will be fully integrated into their operations, allowing for seamless and efficient rebate management. With this level of accuracy and transparency, they are poised to expand their rebate management capabilities, improving internal processes and creating stronger, more transparent relationships with their customers.