Most wholesale distribution businesses fail to claim all rebate due, leaving millions of dollars on the table each year. If your wholesale distribution business is like the 57% of U.S. distributors that consistently leave rebate revenue on the table, you’ll be ‘giving thanks’ for this seasonal advice for years to come. We’ve compiled five ways your wholesale distribution business can increase revenue and margin—and they’re all to do with how you manage your supplier rebate agreements.

#1 Be smarter about rebate thresholds

Strategic management of rebate thresholds can generate millions of additional dollars in revenue, yet few wholesale distribution businesses pay rebate thresholds the attention they deserve. Imagine you have two suppliers of a similar product. Supplier A offers 2% rebate on purchase volume of $1-5m and 4% on volume of $5m+. Supplier B only offers 1% on volume of $1-5m but 5% on volume of $5m+.At the start of the year, your forecasted spend on that product is $5.2m. You therefore plan to buy everything from Supplier B, as the rebate is higher on spend of over $5m.However, halfway through the year, and having already spent $2m with Supplier B, you revise your forecast for that product down to $4.5m. You now won’t hit the $5m threshold with Supplier B, as you’ll only be spending $4.5m.The smart thing to do is to switch immediately to Supplier A, as they offer a higher rebate for purchases of up to $5m. But if your business doesn’t monitor purchases against agreed rebate thresholds, it might continue to spend with Supplier B, losing $35,000 in the process.
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‍Spend with Supplier A| Spend with Supplier B | Total Rebate
‍$0m                               | $4.5m                            | $45,000         
$2.5m                            | $2m                               | $70,000         

Even this simple example shows how significant the differences can be. Multiply by hundreds of suppliers and it’s easy to see how millions of dollars can be – and often are – missed by wholesale distribution businesses.

#2 Keep close track of trading agreements

Despite rebates being a highly valuable potential source of revenue, many wholesale distributor businesses don’t keep close track of the deals they’ve struck. Agreements are often paper documents, signed by both sides and then filed away and forgotten. When that happens, rebate can go unclaimed because nobody realizes the company is eligible to claim it. Sometimes, agreements are entered into finance systems, but important variables (like rebate thresholds) are missed because the ERP system can’t handle the fine detail. Without a rebate accountant to manually track purchase and sales volumes against complex agreements, a huge amount of rebate can go unclaimed. Agreements can also work against each other if not properly managed. For example, the wholesale distribution business might negotiate a special pricing agreement for a one-off customer project, which then disqualifies the purchased products from being eligible for rebate. If the rebate was potentially worth more than the SPA, the wholesale distribution business has lost out.

#3 Pay attention to SKUs and product groupings

Inaccurate product grouping is another big contributor to unclaimed rebate by wholesale distribution businesses. A supplier might offer a volume rebate on “sink fixtures”, but if the wholesale distribution business accidentally leaves some relevant SKUs outside of this grouping, they won’t be included in rebate claims. The same applies to miscoded or catch-all SKUs. Sales teams often code products sold as “Other” or “Special” to save time, meaning those sales volumes get left out of rebate calculations. Mapping SKUs more closely to rebate agreements can help wholesale distributor businesses claim everything they’re due.

#4 Align your purchasing, sales and finance teams

Communications breakdowns and siloed operations are the cause of many rebate dollars going unclaimed by wholesale distribution businesses. Purchasing may strike a deal with a supplier, but the terms of the agreement aren’t effectively communicated to finance, so they’re wrongly entered into the ERP system or rebate-tracking spreadsheet. Often, rebate terms aren’t communicated to sales teams, so they’re not incentivized to use the correct SKUs or meet rebate thresholds. Sales may pursue their own SPAs for customer projects, undermining existing rebate agreements. Getting everyone on the same page around rebate strategy will maximize the amount the wholesale distribution business can reclaim.

#5 Don’t rely on supplier data

There’s no doubt about it—keeping track of hundreds of rebate agreements across a large supplier base is tough, especially if you’re trying to do it in spreadsheets. That’s why many wholesale distribution businesses use purchase data from suppliers as a guide to what they can claim. But suppliers often have the same kinds of tracking issues we’ve highlighted in this blog, meaning their data isn’t always accurate. Plus they aren’t always motivated to return the maximum amount of rebate to their wholesale distribution business (something we’re on a mission to change, as we believe everyone wins when suppliers and distributors work together).That’s why it’s essential for a wholesale distribution business to keep close track of agreements made and rebate due—and ensure that none of it gets missed.

Get the complete supplier rebate management guide

Tightening up rebate management can deliver many quick wins—and by acting on the five points covered in this blog, your wholesale distribution business will start seeing revenue and margin benefits almost immediately. But there are many long-term gains, too—from stronger supplier relationships to the ability to offer attractive pricing and more value-added services to customers. For a more in-depth look at the benefits of improved supplier rebate management, download our guide Why the Supplier Rebate Model is Broken – And How to Fix It. Or if you’re ready to talk about using our rebate management software to maximize the value of your trading agreements, please do get in touch.