Quick guide: Use our client portal to track your projects and raise tickets
Enable is pleased to announce that its new client portal is now up and running!
We established our Client Services team in May 2017 to provide our clients with a reliable resource to assist with both ongoing support and the delivery of bespoke project work. As our number of clients continues to expand at a significant rate, the ability for the Client Services team to deliver the right support in real-time could become increasingly challenging. We, at Enable, believe that our clients want more than just someone who solves their existing problems. Rather than being reactive, we make great efforts to be proactive. That’s why we are providing all our clients with access to an online client portal.
A client portal is a secure digital gateway that allows organizations to interact with their clients, share files, discuss, plan, organize and manage tasks in a private online environment. Client portals have become increasingly popular in recent years due to the higher levels of security that they offer when transferring data between users, along with the ability to upload and manage much larger file sizes than those imposed on email.
One of the main benefits of having access to a client portal is its 24/7 availability. Our clients will be able to access information when they need it, from any device. They won’t have to wait until the morning to contact the Client Services team in order to log an issue or get an update on a current ticket.