Enable — Blog

Support: keeping your software up and resolution times down

Support: keeping your software up and resolution times down

Filed as Company NewsPosted December 15, 2017

Enable’s dedicated Client Services team are on hand to provide our clients with an ongoing helpdesk support service, covering general questions, diagnosing problems, fixing bugs and discussing possible changes to existing software systems.

Once a client raises an issue, Enable records a detailed ticket to keep track of the request, and stay organised as the team’s work progresses. Rather than passing responsibility to third-party providers, our team takes direct ownership in resolving issues. This leaves our clients safe in the knowledge that requests will be resolved efficiently and speedily.

Our helpdesk support services are available during the UK working hours of 8am to 6pm, Monday to Friday. By being easily contactable by telephone and email, we ensure there are efficient communication channels available for clients to report incidents and receive feedback.

We appreciate the vital role our software plays within our clients’ businesses and the disruption that can be caused when a problem occurs. We take great pride in our response times, with our in-house helpdesk software system ensuring our clients receive an initial communication from our team within 30 minutes of raising a request. We manage expectations by publishing a set of target resolution times, as follows:

Application testing: setting a new quality benchmark with every project

Application testing: setting a new quality benchmark with every project

Filed as ArticlesPosted November 24, 2017

In today’s business landscape, software applications play an integral role. By getting the requirements for an application right first time, Enable’s clients are free to focus on what matters: profitable growth, business transformation, and achieving their company’s vision.

The approach for any software design and build lifecycle should focus on ensuring that all of your requirements have been fully understood and delivered. The fact that software testing plays a vital role in this process is well understood, but the variety of topics that need to be considered can often be overlooked.

This article draws attention to six types of application testing that Enable recommends. By being attentive to testing of this kind as early as possible in the implementation process, an application is a lot more likely to be secure, reliable, efficient, maintainable and provide a high standard of usability.

How to keep your software infrastructure secure and your customers protected

How to keep your software infrastructure secure and your customers protected

Filed as ArticlesPosted November 3, 2017

Keeping software secure has become increasingly important for businesses over the years. Software security is no longer optional; it has become an absolute necessity. Security breaches and attacks could potentially result in a significant loss to your company’s revenue, reputation and even your customer base. With this in mind, it’s important to have procedures and processes in place to minimise the chances of any sensitive customer data getting into the hands of the wrong people.

Let’s dive in to the five key security steps Enable recommends your company should take to keep your software secure and your customers protected.

1. Preventive Measures

Being part of a connected world provides a significant number of both benefits and risks. Any computer that is connected to the internet is at a potential risk from various security breaches and attacks, such as viruses, Trojans, and spyware. Firewalls should be used to protect your company network by only allowing internet traffic that is defined in your firewall policy. Antivirus software should be used to prevent, detect and remove any malicious software and other threats. All software should be properly patched and kept up to date.

Sales record for Enable — for 17th year in a row!

Sales record for Enable — for 17th year in a row!

Filed as Company NewsPosted February 1, 2017

Stratford-upon-Avon based software developer Enable has closed another record year in 2016 by sustaining double digit growth.

Sales for 2016 increased to more than £3.15m, up from £2.65m the previous year which represents an increase of 18.6% — more than £500,000. Licensing and implementing Enable’s new DealTrack software product was responsible for a significant portion of the growth.

During the year the company also welcomed 7 new starters on-board, taking the total headcount to 44 staff.

Co-founder and MD Andrew Butt comments:

“In 2017 with DealTrack and Enable iD we hope to pass through the £4m milestone.”

“We are receiving significant interest in our products and services from both UK and USA and are investing heavily in product development to make sure we are providing innovative software to our existing clients as well as attracting more new business.”

“We are also continuing to work closely with University of Warwick and plan to recruit many more graduates this year to help meet current and expected future demand.”

sales-i and Enable form strategic partnership

sales-i and Enable form strategic partnership

Filed as Company NewsPosted August 30, 2016

West Midlands, UK — sales-i and Enable, two West Midlands based enterprises, have partnered to provide a suite of software to improve profit margin and increase sales across manufacturing, distribution and wholesale industries.

Founded in 2008, and with offices in both the UK and North America, sales-i provides market-leading sales performance software designed to help manufacturers, distributors and wholesalers. Its award-winning software helps companies to improve their bottom line, identify new business opportunities, and strengthen their customer relationships.

Enable provides DealTrack — a rebate management solution that helps organisations manage complex trading agreements involving retrospective payments, such as rebates, retrospective discounts, royalties, purchase income and other forms of back margin.

The partnership will combine sales-i and Enable’s vast experience and expertise in wholesale and distribution to provide a suite of software to improve profit margin and increase sales.

Our 16th year of growth

Our 16th year of growth

Filed as Company NewsPosted May 10, 2016

Stratford-based software development firm Enable has achieved a record 16th year of growth with sales of £2.65m last year, up more than 25% compared to 2014.

During 2015, 12 new local jobs were created, taking the current headcount up to 42. The company builds software for some of the UK’s most recognised companies including BBC, BUPA Care Services, Mitsubishi Electric and Wolseley.

The firm, who recently purchased three freehold office units on The Courtyard, Timothy’s Bridge Road, was started by Denys C. Shortt OBE and Andrew Butt in 2000. From humble beginnings in a stable block with 2 employees, Enable has achieved sales growth every year and been profitable since inception.

How DealTrack software can cure your rebate management headaches

How DealTrack software can cure your rebate management headaches

Filed as ArticlesPosted February 14, 2015

We help buying groups, wholesale distributors, and retailers protect margin, accelerate cash flow and reduce risk in their trading agreements. Using DealTrack, our market-leading rebate management software, clients typically manage between £100m and £30bn of rebatable purchases annually.

The complexities involved in retrospective payments on trade agreements and the sheer volume of these contracts, are often difficult to model in manual systems such as spreadsheets and basic accounting software. Organisations opting to calculate, forecast and accrue rebate income in this way leave themselves at risk of inaccuracies, missed opportunities and supplier disputes.

Rebate management software meets these problems head on, by removing the risks associated with manual processes and delivering a streamlined process that handles complex trade agreements in the following ways.

Support responsiveness reaches all time high

Support responsiveness reaches all time high

Filed as Company NewsPosted October 6, 2015

Enable provides clients with ongoing application management and support services for most of the software it develops. When combined with the ongoing management of application hosting it means that Enable is solely responsible for the efficient running and availability of software, making it easy for the client by ensuring they are not being passed back and forth between service providers. Indeed, one of our clients in the US kindly reminded us that we are ‘one throat to choke!’

For most clients we provide support during UK working hours which tend to be from 8am to 6pm Monday to Friday, excluding bank holidays. Our dedicated support team are contactable by telephone and email, and our efficient helpdesk software system ensures that clients receive an acknowledgement by email within 30 minutes of raising a request. We know how important it is to be responsive and how frustrating it can be when someone has a problem with a software system.

In order to maximise client satisfaction we manage expectations by publishing a set of target resolution times, typically as follows:

Enable iD and Centro working together

Enable iD and Centro working together

Filed as Client NewsPosted June 17, 2015

Enable iD and Centro have signed a formal agreement to jointly develop MyJrny, a unique application that allows people to combine personal data with travel network information. The application aims to deliver tailored journey planning information more efficiently than existing mapping services, which typically lack real-time awareness.

Instead of prioritising information based on historic data or commercially-driven offers that ignore personal context, MyJrny prioritises personal data, giving individuals full control of what information they use to plan their journey. The service will comprise an online dashboard for transport operating companies and commercial partners alongside a consumer-focused mobile application, initially for Apple iOS and Android phones.

Enable iD are also creating a software development kit (SDK) that will enable developers to easily plug the MyJrny functionality into third party applications.

Oasis Dental Care: building a bespoke audit tool
“Enable demonstrated quality and consistency throughout the entire engagement as well as a deep understanding of our business needs. My team and I are delighted with the outcome.”
— Angie Horne, Clinical Compliance and H&S Manager

Oasis Dental Care: building a bespoke audit tool

Filed as Case StudyPosted March 5, 2015

Oasis Dental Care is required to satisfy Care Quality Commission (CQC) criteria that it is meeting national standards of care and service. One of the ways it does this is by carrying out regular audits at each of its dental practices. Oasis had been using a standard off-the-shelf audit tool to support this process.

The existing tool was costly and no longer fit for purpose. It was complicated to use, partly because it had functionality that wasn’t needed and this had resulted in Oasis having to change their processes and use work-arounds to fit the tool. Any changes that were required were costly to implement and took a considerable amount of time to achieve.

Oasis therefore commissioned Enable to build an Audit Tool to meet their specific current and anticipated future needs.

What did Enable do?

Enable undertook a business analysis exercise to understand the Oasis business and specifically the audit processes. Definition work was then carried out to reach an optimum solution design. The specific requirements were gathered and developed into a configurable, web-based, Microsoft .NET solution.

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