6 things you can learn in our help center (that you may have overlooked)
In case you didn’t notice — we recently introduced our help center, an online knowledge base that provides users with easy to follow how-to articles, guides and tutorials!
Having a knowledge base nowadays has become absolutely essential for any business, especially with the emergence of software as a service (SaaS). One of the main reasons why customers stop using a product is because they find it too hard to use or they don’t receive the right support. And to top that off, customers nowadays expect immediate self-service support.
Who the help center is designed for
One of the main benefits of having a knowledge base is its 24/7 availability. DealTrack users can access information when they need it, from any device. You won’t have to wait until the morning to contact the Client Services team to solve a problem which could be fixed with two clicks.
The help center teaches you how to easily set up and manage DealTrack, find information regarding updates to the product, and much more. In short, if you want to set up DealTrack, fix a problem or are just curious and want to learn more about managing your trading agreements and rebate earnings with DealTrack, the knowledge base articles are an excellent place to start.