Success Stories: Archive — Enable

Marston Holdings selects Enable as ‘collaborative software development partner’ to deliver a 21st century user experience

Filed as Client NewsPosted November 12, 2013

Marston Holdings, the UK’s largest provider of judicial services, has announced its selection of Enable, a leading UK software development company, as a collaborative development partner.

After a comprehensive review of its IT strategy, Marston identified the need to initiate a systems redevelopment programme that would support the business more effectively in delivering its growth ambition in terms of diversity, flexibility and volume.

Marston’s aim is to maximise the contribution of its IT systems to the rapidly growing business and develop its suite of software applications to the next level. One of the key requirements is to benefit from recent developments in mobile technology, specifically around responsive design, smartphones and tablets.

Marston reviewed the market place to identify suppliers that had the ethos, ambition and technical skills required to deliver this. From its carefully aligned short listing process, Marston selected four companies to take part in a formal procurement exercise. The selection exercise provided Marston with a sense of the dynamics of the organisations including their toolsets, processes and people, and their ability to deliver high quality solutions on time.

Two providers were selected to work with Marston in a ‘collaborative development partnership’ to implement and support the strategy over a two-year period. Enable is responsible for delivering the front end user experience and application logic layer and Future Processing has been selected to develop the back end databases and data logic layer.

By the end of the roll out, we expect to have systems that will deliver an excellent user experience

Barry Duncan, Group IT Director of Marston, commented, “We selected Enable as a partner due to its ability to assist Marston at this crucial stage of its evolution. Enable has a clear understanding of the deliverables expected and we are pleased to have found a supplier who is able to offer the high level of service we expect from a supplier. The locality of the company, meaning that Marston and Enable can work closely together on a face-to-face basis, also helped in the decision-making. By the end of the roll out, we expect to have systems that will deliver an excellent user experience for all those who use the systems, including clients, field agents and staff.”

Andrew Butt, co-founder and Managing Director of Enable commented “We are delighted to be working with Marston and with Future Processing. Marston is an innovative company who are investing heavily in systems improvement. We have a shared vision for how the next generation software applications will ensure that they continue to have a real competitive edge within their marketplace.”

About Marston

Marston is the UK’s largest provider of judicial services, acting on behalf of taxpayers to recover outstanding criminal fines, Child Support Agency arrears, council tax, congestion charges, and bus lane contraventions. It also recovers unpaid Employment Tribunal Awards due to employees and unpaid invoices due to small businesses.

The company, which receives over 1.2 million cases annually, has developed a ground-breaking integrated compliance and enforcement solution. A high proportion of paid cases are generated at the Compliance Stage through negotiated payment arrangements and via free referrals to advice agencies. Credit Today’s Enforcement Team of the Year for three consecutive years and a finalist in 2012, it also won a partnership award with the Citizens Advice Bureau at the British Parking Awards in 2011 and Credit Today’s Best Use of Technology award for its pioneering use of body worn video cameras in 2012.

Gareth Hughes, Chief Executive of the Marston Group has been central to the enforcement industry’s recommendations for regulation and reform. He is a founding member of the Enforcement Regulation Group, has frequently represented the industry with MPs, the government and engaged in extensive dialogue with the advice sector. He is an individual partner of the Reform think tank, a member of the Enforcement Law Reform Group, the Institute of Credit Management and the Association of Credit Professionals and in 2010 became an authorised High Court Enforcement Officer. Gareth has been named as one of the Top 100 most influential people in the wider credit industry for the last three years.

About Enable

Enable is a leading UK software development company that builds high quality custom software to meet the business needs that enterprise systems and off the shelf software can’t. Based in the Midlands, Stratford-upon-Avon, Enable was founded in 2000 and is part of the DCS Europe Group.

A dynamic, award-winning entrepreneurial organisation being recognised by the Sunday Times Microsoft Tech Track 100, Enable has worked with over 100 clients globally. Enable has a fresh approach, extensive experience and applies a unique methodology for custom software development to ensure that all projects undertaken are delivered on time and to budget. Enable is also a provider on the government’s G-Cloud iii Framework as a Specialist Cloud Services supplier.

Marston Holdings selects Enable as ‘collaborative software development partner’ to deliver a 21st century user experience

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