Over the past 17 years, Enable has forged strong relationships with some of the finest universities, bringing in the brightest students that they have to offer — with 79% of our analysts and developers graduating from one of the top 25 featured in the Times 2018 UK rankings! We regularly hold recruitment events and have formed close ties to the University of Warwick and the University of Birmingham. This gives us the opportunity to engage and network with students, whist giving them a real insight into our company.
We particularly focus our recruitment on high achievers in numerate subjects, with 66% of our employees holding an undergraduate degree in either Maths or Science, and 41% attaining a Masters or PhD in their chosen field of study. This provides us with exceptional employees who not only possess outstanding technical skills, but also the ability to translate that knowledge into highly effective business solutions.
Lukasz graduated from Wroclaw University of Science and Technology with an MSc in Computer Science before joining Enable as an Assistant IT Manager. Before long he took on the role of Helpdesk Manager, and is at present working as a Customer Success Manager. He focuses on delivery of software projects to Enable’s clients and works to support both test and live applications.
Rather than passing responsibility to third-parties, Enable provides software support in-house. This leaves our clients safe in the knowledge that requests will be resolved efficiently and promptly. After being with the company for over ten years, Lukasz offers his thoughts on his experiences so far as a Customer Success Manager at Enable.
What initially attracted you to work for Enable?
I was looking for a technical role in the IT industry and I wanted to work at a software house. I found Enable’s vacancy and applied for the job. The interview went very smoothly and from the first few minutes it felt like a wonderful and very interesting place to work. Hmm, yes... that was over ten years ago, and I am still at Enable.
Why did you decide to make the move from IT to Customer Success?
Enable continues to grow and expand rapidly. As part of the natural progression of the company we decided to restructure our teams and create a new Customer Success department. Customer Success is a client-facing team which takes care of onboarding, project delivery and ongoing helpdesk support.
I have been involved in Enable’s helpdesk from the day it was launched. Two of my recent ambitions were to move our helpdesk function to Customer Success and help the team settle into this role. I really enjoy working with new people and trying out modern technology — delivering software projects to our clients ticks these boxes for me.
How much experience in Customer Success did you have before taking on this new role?
I would say that probably quite a bit — ten years of working with clients on helpdesk support, and five years of study at university gave me a solid foundation for working in a customer service role.
Tell us about your average day at Enable.
For most of my working time I am based at our offices. A typical day is broken down into three slots: four hours working, a one-hour lunch break and four more hours of work. Most of my time is spent dealing with helpdesk and project delivery tasks such as internal handovers, tracking helpdesk tickets, and attending meetings with clients. During lunch I usually grab something to eat and take care of any personal jobs that I need to. At the end of the day I ensure that everything planned for the day has been dealt with, and check our work schedule for the next few days.
How would you describe the culture and working environment?
It is a well-organized and calm environment — it’s a good place to work. Our culture is created by our team, and the people at Enable are professional, kind, and a joy to work with.
What do you enjoy most about working at Enable?
To be honest, I can’t provide a singular answer to this question because there are too many remarkable things about working at Enable. Great offices, fantastic equipment, opportunities to learn and improve your skills, and most importantly the freedom to focus on what’s important.
Where would you like to see yourself in the future at Enable?
Answering this would reveal my secret plan! Obviously, I would like to progress my career further and I do believe that there will be exciting opportunities for me at Enable.
What piece of advice would you give to graduates looking to secure a career with Enable?
Be quick, look no further and apply. If you are the right candidate, Enable will employ you straight away!
One of Enable’s top priorities is to provide a positive environment for all of our employees to work in. Our employees have the freedom to work creatively; to suggest improvements and new ways of working, while our team structure and project processes allow them to focus entirely on solving any given challenge. Enable prides itself on staff retention and expects to grow to over 100 employees by 2020. By investing in our employees, we benefit not only by being able to devote more time increasing our existing employees’ abilities, but also by having a constant supply of high calibre applicants.