Over the past 18 years, Enable has forged strong relationships with some of the finest universities, bringing in the brightest students that they have to offer — with 79% of our analysts and developers graduating from one of the top 25 featured in the Times 2019 UK rankings! We regularly hold recruitment events and have formed close ties to the University of Warwick and the University of Birmingham. This gives us the opportunity to engage and network with students, whist giving them a real insight into our company.
We are particularly focused on recruiting on high achievers in numerate subjects, with 66% of our employees holding an undergraduate degree in either Maths or Science, and 41% attaining a master’s or PhD in their chosen field of study. This provides us with exceptional employees who not only possess outstanding technical skills, but also the ability to translate that knowledge into highly effective business solutions.
Chris graduated from the University of Gloucestershire with a degree in Popular Music before joining Enable as a Customer Success Manager. A Customer Success Manager focuses on the delivery of software projects to Enable’s clients and works to support both test and live applications. Rather than passing this responsibility to third-parties, Enable provides software support in-house. This leaves our clients safe in the knowledge that requests will be resolved efficiently and promptly. Chris offers his thoughts on his experience so far as a Customer Success Manager at Enable.
Why did you decide to work in client services?
In previous roles, I gained a lot of experience assisting clients with technical issues and training them in a variety of software suits. These attributes seemed to line me up perfectly for the role with the Customer Success team.
How much experience in client services did you have before joining Enable?
Before starting at Enable, I worked in several client facing roles. Even casual work before and during my time at university involved regular client interactions as part of my daily activities. Since university, I have worked in several technical roles, assisting clients with ad hoc requests and providing them with software training.
What initially attracted you to work for Enable?
I was looking for a slight career change from my previous role of Digital Forensics Analyst whilst still being able to use the skills and knowledge I had developed. After researching Enable online I was attracted by the company culture and ambition being shown overall by the business.
Tell us about your average day at Enable.
My days can vary at Enable. My main day-to-day tasks include delivery and management of bespoke software projects, managing onboarding projects with Enable clients, and contributing to business and process improvements.
How would you describe the culture and working environment?
Enable has a great company culture, and the environment is friendly and professional. There are regular Enable sponsored events, such as monthly video games and board games nights, as well as multiple perks and incentives on offer — for example, a fully stocked kitchen and generous sick leave.
What do you enjoy most about working at Enable?
I enjoy working in a modern and well-equipped office where I have the freedom to manage my own workload. Everyone takes pride in their work and any recommendations for processes or products are widely encouraged.
Where would you like to see yourself in the future at Enable?
I would like to continue developing myself and my skills over the next few years. As the company is growing at a steadily increasing rate, I’m sure a number of opportunities will open up to me.
What piece of advice would you give to graduates looking to secure a career with Enable?
As long as you have a positive attitude and stay open to new learning opportunities, you will be well suited for a career at Enable.
One of Enable’s top priorities is to provide a positive environment for all of our employees to work in. Not only do our employees have the freedom to work creatively and to suggest improvements and new ways of working, our team structure and project processes allow them to focus entirely on solving any given challenge. Investing in our employees lets us devote more time into increasing their abilities, as well as drawing from a steady stream of high calibre applicants. The benefits are clear; Enable prides itself on high staff retention and expects to grow to over 100 employees by the end of 2020.