Bupa: data management for care homes

Bupa: data management for care homes

Build It BetterNovember 16, 2009


The UK’s largest owner/operator of care homes, Bupa, has implemented a new web-based solution that will enable greater control in maintaining consistency of care and quality service levels across over 300 care homes nationwide.

The system, developed and implemented by leading software specialist Enable, provides a common protocol for critical data to be shared between individual care homes and Bupa central support office on a monthly and quarterly basis.

"Prior to implementing the Enable system, data management was a cumbersome process," explains Andrew Lowe, Management Information Manager for Bupa Care Services. "Information was received on a piecemeal basis using a variety of formats. Consolidating and interrogating that information was therefore a timely and costly process."

Today, each care home, all operating as their own profit and loss centres, can now log into the system and complete the information. The data is then validated by the system and is immediately available for analysis and central reporting purposes.

"From the outset Enable understood exactly what we needed to achieve and has, in just two months, delivered a solution so easy to use that we were able to roll it out across all our care homes without any requirement for training whatsoever."

The highly intuitive system was configured using Enable’s standard technology. Totally flexible it is able to capture all manner of data including:

  • Accident statistics
  • Audits
  • Compliments
  • Customer feedback
  • HR procedures
  • Vacancies

In addition, the system now provides a platform to facilitate two-way communication and interaction between Bupa central support office and the individual care homes.

"When I first met the Enable team my brief was for an electronic forms solution," continues Andrew. "Interestingly Enable has been able to get completely ’under the skin’ of our organization, understand what we do, how we work and our processes and deliver a solution that goes far beyond our expectations but not our budget."

The initial rollout of the system was for 20 care homes, the success of which led Lowe to sanction its use across all of its care homes.

"It has been one of the smoothest projects we have ever implemented and that is, in no small part, down to Enable. As a business our back office processes are operating much more effectively particularly as we can now act on the information in a more timely fashion.

About Enable

Enable Software was founded in 2000 on the principle of achieving customer delight by delivering high quality software systems. Today, now part of the £110 million award winning DCS Europe group of companies, Enable’s vision remains the same—to be recognised by all its clients as their number one partner for operational system development.

Enable’s team of over 30 service professionals, design, build and deploy business software solutions based on proven ready-made but uniquely tailored technology for more than 100 clients globally.

A dynamic, award-winning entrepreneurial organization, Enable has a fresh approach and extensive experience.

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Bupa: data management for care homes


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