Rebate management blog - Page 43 - Enable

Support: keeping your software up and resolution times down

Build It BetterDecember 15, 2017

Enable’s dedicated Customer Success team are on hand to provide our clients with an ongoing helpdesk support service, covering general questions, diagnosing problems, fixing bugs and discussing possible changes to existing software systems.

Once a client raises an issue, Enable records a detailed ticket to keep track of the request, and stay organized as the team’s work progresses. Rather than passing responsibility to third-party providers, our team takes direct ownership in resolving issues. This leaves our clients safe in the knowledge that requests will be resolved efficiently and speedily.

Our helpdesk support services are available during the UK working hours of 8am to 6pm, Monday to Friday. By being easily contactable by telephone and email, we ensure there are efficient communication channels available for clients to report incidents and receive feedback.

We appreciate the vital role our software plays within our clients’ businesses and the disruption that can be caused when a problem occurs. We take great pride in our response times, with our in-house helpdesk software system ensuring our clients receive an initial communication from our team within 30 minutes of raising a request. We manage expectations by publishing a set of target resolution times, as follows:

4 min read

3 steps to growth and better rebate management

The Deal EconomyNovember 30, 2017

Learn why organizations are looking for specialist rebate management software to solve their issues, and how our implementation methodology leads to not only accurate rebate claims, but significant profitable business growth. Step 1 Taking control of rebates, gaining efficiency and claiming missing profit, not leaving ‘money on the table by: Create suppliers & their hierarchy Modelling existing agreements Bringing in transactional data This results in: Rebates precisely cal...Continue reading

Application testing: setting a new quality benchmark with every project

Build It BetterNovember 24, 2017

In today’s business landscape, software applications play an integral role. By getting the requirements for an application right first time, Enable’s clients are free to focus on what matters: profitable growth, business transformation, and achieving their company’s vision.

The approach for any software design and build lifecycle should focus on ensuring that all of your requirements have been fully understood and delivered. The fact that software testing plays a vital role in this process is well understood, but the variety of topics that need to be considered can often be overlooked.

This article draws attention to six types of application testing that Enable recommends. By being attentive to testing of this kind as early as possible in the implementation process, an application is a lot more likely to be secure, reliable, efficient, maintainable and provide a high standard of usability.

7 min read

Why your rebate management system needs to be ERP agnostic

The Deal EconomyNovember 15, 2017

Today’s IT landscape in most large corporations consists of disparate systems: Cloud apps On premise ERP systems Cloud-based ERP Local systems and spreadsheets Others As a result, the world has moved from ERP systems being at the hub to integration services being the key. Out-of-the-box ERP integration are not sufficient for most scenarios and are being surpassed by ERP agnostic applications that provide enhanced functions and shared data with ANY other systems. A rebate management syst...Continue reading

How to keep your software infrastructure secure and your customers protected

Build It BetterNovember 3, 2017

Keeping software secure has become increasingly important for businesses over the years. Software security is no longer optional; it has become an absolute necessity. Security breaches and attacks could potentially result in a significant loss to your company’s revenue, reputation and even your customer base. With this in mind, it’s important to have procedures and processes in place to minimize the chances of any sensitive customer data getting into the hands of the wrong people.

Let’s dive in to the five key security steps Enable recommends your company should take to keep your software secure and your customers protected.

1. Preventive Measures

Being part of a connected world provides a significant number of both benefits and risks. Any computer that is connected to the internet is at a potential risk from various security breaches and attacks, such as viruses, Trojans, and spyware. Firewalls should be used to protect your company network by only allowing internet traffic that is defined in your firewall policy. Antivirus software should be used to prevent, detect and remove any malicious software and other threats. All software should be properly patched and kept up to date.

4 min read

Post merger — do you need a consolidated ERP system?

The Deal EconomyMay 22, 2017

How do you achieve a single ERP system across all businesses in a newly merged organisation? Is a single ERP even necessary? In a newly merged organisation where Oracle, JDE, SAP, Infor and other ERP systems co-exist, consolidation of up-to-the-minute, accurate information for purchasing poses a huge challenge. In a Bain report, they said that one of the reasons mergers and aquisitions fail is poorly managed systems integrations. Where the potential commercial benefit runs into millions, many c...Continue reading

How our software can assist pre-merger due diligence

Build It BetterMay 18, 2017

Merger and Acquisition (M&A) activity often starts well before the actual merger with a period of due diligence where the value of the acquisition is assessed. For businesses in the building materials, food, pharmaceuticals and other sectors who buy and sell finished goods, the driver is often increased buying power, and the imperative for due diligence is to clearly understand the value that new buying power could achieve. Carrying out that due diligence work demands extracts of purchase v...Continue reading

5 sales tips for distributors in the building materials industry

The Deal EconomyApril 19, 2017

The worldwide building materials sector is buoyant at the moment. According to StrategyR the global construction materials market is expected to grow to $US1.1 trillion by 2020. The biggest growth area is expected to be AsiaPac, closely followed by the US. This should be music to the ears of those in the building materials industry as the demand for construction materials will ripple through to increased demand for industrial, plumbing, HVAC, electrical and other building supplies. But that&rsq...Continue reading

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