Rebate management blog - Page 4 - Enable

Enable is pleased to announce that its new client portal is now up and running!

We established our Client Services team in May 2017 to provide our clients with a reliable resource to assist with both ongoing support and the delivery of bespoke project work. As our number of clients continues to expand at a significant rate, the ability for the Client Services team to deliver the right support in real-time could become increasingly challenging. We, at Enable, believe that our clients want more than just someone who solves their existing problems. Rather than being reactive, we make great efforts to be proactive. That’s why we are providing all our clients with access to an online client portal.

A client portal is a secure digital gateway that allows organisations to interact with their clients, share files, discuss, plan, organise and manage tasks in a private online environment. Client portals have become increasingly popular in recent years due to the higher levels of security that they offer when transferring data between users, along with the ability to upload and manage much larger file sizes than those imposed on email.

One of the main benefits of having access to a client portal is its 24/7 availability. Our clients will be able to access information when they need it, from any device. They won’t have to wait until the morning to contact the Client Services team in order to log an issue or get an update on a current ticket.

On Saturday 8th December 2018, Enable employees and their partners celebrated another year of success and innovation at the RSC’s The Other Place for our annual Christmas Party!

Christmas parties have become increasingly popular for companies over the years, with the huge appeal giving employees the opportunity to bond and help people from other departments get to know each other a lot better. These types of get-togethers are also an excellent chance to give our exceptionally loyal and motivated employees recognition for the hard work that they are doing and rewarding them for it. Retention is something that Enable prides itself on as we expect to grow to over 100 employees by 2020.

Over the past 18 years, Enable has forged strong relationships with some of the finest universities, bringing in the brightest students that they have to offer — with 79% of our analysts and developers graduating from one of the top 25 featured in the Times 2019 UK rankings! We regularly hold recruitment events and have formed close ties to the University of Warwick and the University of Birmingham. This gives us the opportunity to engage and network with students, whist giving them a real insight into our company.

We are particularly focused on recruiting on high achievers in numerate subjects, with 66% of our employees holding an undergraduate degree in either Maths or Science, and 41% attaining a master’s or PhD in their chosen field of study. This provides us with exceptional employees who not only possess outstanding technical skills, but also the ability to translate that knowledge into highly effective business solutions.

Chris graduated from the University of Gloucestershire with a degree in Popular Music before joining Enable as a Client Services Manager. A Client Services Manager focuses on the delivery of software projects to Enable’s clients and works to support both test and live applications. Rather than passing this responsibility to third-parties, Enable provides software support in-house. This leaves our clients safe in the knowledge that requests will be resolved efficiently and promptly. Chris offers his thoughts on his experience so far as a Client Services Manager at Enable.

DealTrack is fully reliant on the data that gets imported. With this in mind, December's update showcases some valuable improvements made to the data reconciliation reports available. Alongside this, there are several new feature enhancements and performance updates that have been made throughout the system to enhance DealTrack's functionality.

Ah yes, rebate claims. An evil necessary in the land of SPAs (special price agreements). While they’re inherently necessary to realize intended profit on the sales transaction, they’re a pain in our side when it comes to handling the issues that plague the reconciliation process. But the process of reconciling product rebate claims is full of information that is largely dismissed, not getting any attention to the voice that tells us the very issues we continue to tolerate rather than fix. Let’s...