Enable featured in Parking Review
Need, the mother of invention
Whether through business acquisition, merger or demerger, significant restructuring of any organization presents opportunities to reinvigorate process and champion best practice. What’s more, if implemented correctly, considerable time and cost efficiencies can be achieved.
Here, Bruce Gardner for NSL recalls how need really was the mother of invention for the business. In addition, he explains how the system that was developed has gone on to provide a platform for continued cost-savings across new NSL contracts.
Business critical situation
NSL is one of the biggest transport services businesses in the UK. The company is the largest provider of on-street parking management services in the country, working with over 40 local authorities and two government agencies as customers. The business also provides a range of transport and related services to public and private clients, such as debt recovery, CCTV monitoring, coach and patient transfer operations, notice processing and street design consultancy.
Although launched as a brand in 2009, NSLï¿½s history goes back more than 75 years, originally as part of National Car Parks (NCP). Rapid growth and significant change in the new decade saw it demerge from NCP to NSL Services in 2007.
At that time, the company faced one of its biggest challenges to date. The solution to which ultimately led to its back office processes being revolutionised, providing immediate cost savings.