Rebate management blog - Page 27 - Enable

Rebate revenue management is critical to companies that rely on rebates to improve margins. For some it’s a bonus, for other companies it’s a significant proportion of their profit. But reaping the benefits from complex trade agreements that involve retrospective payments (such as rebates, retrospective discounts, purchase income and other forms of back margin) and maximising their potential during initial negotiations and the lifetime of the contract is far from simple. The large number and com...

Enable provides clients with ongoing application management and support services for most of the software it develops. When combined with the ongoing management of application hosting it means that Enable is solely responsible for the efficient running and availability of software, making it easy for the client by ensuring they are not being passed back and forth between service providers. Indeed, one of our clients in the US kindly reminded us that we are ‘one throat to choke!’

For most clients we provide support during UK working hours which tend to be from 8am to 6pm Monday to Friday, excluding bank holidays. Our dedicated support team are contactable by telephone and email, and our efficient helpdesk software system ensures that clients receive an acknowledgement by email within 30 minutes of raising a request. We know how important it is to be responsive and how frustrating it can be when someone has a problem with a software system.

In order to maximise client satisfaction we manage expectations by publishing a set of target resolution times, typically as follows:

Enable iD and Centro have signed a formal agreement to jointly develop MyJrny, a unique application that allows people to combine personal data with travel network information. The application aims to deliver tailored journey planning information more efficiently than existing mapping services, which typically lack real-time awareness.

Instead of prioritising information based on historic data or commercially-driven offers that ignore personal context, MyJrny prioritises personal data, giving individuals full control of what information they use to plan their journey. The service will comprise an online dashboard for transport operating companies and commercial partners alongside a consumer-focused mobile application, initially for Apple iOS and Android phones.

Enable iD are also creating a software development kit (SDK) that will enable developers to easily plug the MyJrny functionality into third party applications.

Oasis Dental Care is required to satisfy Care Quality Commission (CQC) criteria that it is meeting national standards of care and service. One of the ways it does this is by carrying out regular audits at each of its dental practices. Oasis had been using a standard off-the-shelf audit tool to support this process.

The existing tool was costly and no longer fit for purpose. It was complicated to use, partly because it had functionality that wasn’t needed and this had resulted in Oasis having to change their processes and use work-arounds to fit the tool. Any changes that were required were costly to implement and took a considerable amount of time to achieve.

Oasis therefore commissioned Enable to build an Audit Tool to meet their specific current and anticipated future needs.

What did Enable do?

Enable undertook a business analysis exercise to understand the Oasis business and specifically the audit processes. Definition work was then carried out to reach an optimum solution design. The specific requirements were gathered and developed into a configurable, web-based, Microsoft .NET solution.

The Maserati 100 — a definitive list of Britain’s most successful business leaders actively supporting the next generation of entrepreneurs — has been announced by Maserati and the Centre for Entrepreneurs (CFE) and published in the Sunday Times.

A diverse and vibrant array of established entrepreneurs feature in the inaugural 100 list, highlighting the strength and tenacity of modern British entrepreneurialism. Those featured in the list included:

Julie Deane creator of The Cambridge Satchel Company who is committed to preserving British manufacturing by taking on apprentices and encouraging young people to embrace craftsmanship.

Sir Charles Dunstone, founder of The Carphone Warehouse and chairman of TalkTalk Group who is also Chairman of The Princes’ Trust Enterprise Fellowship.

And, one of the West Midlands leading entrepreneurs Denys C. Shortt OBE — founder of health & beauty company DCS Group and technology companies Enable, DealTrack and Enable iD.