Rebate management blog - Page 13 - Enable

Support: keeping your software up and resolution times down

Build It BetterDecember 15, 2017

Enable’s dedicated Client Services team are on hand to provide our clients with an ongoing helpdesk support service, covering general questions, diagnosing problems, fixing bugs and discussing possible changes to existing software systems.

Once a client raises an issue, Enable records a detailed ticket to keep track of the request, and stay organised as the team’s work progresses. Rather than passing responsibility to third-party providers, our team takes direct ownership in resolving issues. This leaves our clients safe in the knowledge that requests will be resolved efficiently and speedily.

Our helpdesk support services are available during the UK working hours of 8am to 6pm, Monday to Friday. By being easily contactable by telephone and email, we ensure there are efficient communication channels available for clients to report incidents and receive feedback.

We appreciate the vital role our software plays within our clients’ businesses and the disruption that can be caused when a problem occurs. We take great pride in our response times, with our in-house helpdesk software system ensuring our clients receive an initial communication from our team within 30 minutes of raising a request. We manage expectations by publishing a set of target resolution times, as follows:

4 min read

Contract management software for buying groups

The Deal EconomyDecember 7, 2017

Considering whether contract management software could be the solution for efficient, compliant, management of supplier agreements in your buying group? You’re not alone. According to a recent survey by Oxford Economics, 49% of procurement executives said that their contract management is already automated and 68% of those surveyed predicted that in 2 years’ time contract management processes would be completely automated. By their very nature, buying groups are set up to boost negotiating pow...Continue reading

Webinar — three steps to growth and better rebate management

The Deal EconomyNovember 30, 2017

Learn why organisations are looking for specialist rebate management software to solve their issues, and how our implementation methodology leads to not only accurate rebate claims, but significant profitable business growth. Step 1 Taking control of rebates, gaining efficiency and claiming missing profit, not leaving 'money on the table by: Create suppliers & their hierarchy Modelling existing agreements Bringing in transactional data This results in: Rebates precisely calculated...Continue reading

Application testing: setting a new quality benchmark with every project

Build It BetterNovember 24, 2017

In today’s business landscape, software applications play an integral role. By getting the requirements for an application right first time, Enable’s clients are free to focus on what matters: profitable growth, business transformation, and achieving their company’s vision.

The approach for any software design and build lifecycle should focus on ensuring that all of your requirements have been fully understood and delivered. The fact that software testing plays a vital role in this process is well understood, but the variety of topics that need to be considered can often be overlooked.

This article draws attention to six types of application testing that Enable recommends. By being attentive to testing of this kind as early as possible in the implementation process, an application is a lot more likely to be secure, reliable, efficient, maintainable and provide a high standard of usability.

7 min read

Why your rebate management system needs to be ERP agnostic

The Deal EconomyNovember 15, 2017

DealTrack integrates with major ERP systems such as SAP, Oracle and Microsoft Dynamics. For reporting and payments, DealTrack can interface with a range of leading BI tools including Business Objects, QlikView, Tableau as well as purchase-to-pay solutions such as Ariba, Fourth and Proactis. But in our view “out of the box” integrations are not sufficient for most scenarios. A rebate management system needs to be truly ERP agnostic. For that reason, DealTrack comes with open APIs that can be used...Continue reading

How to keep your software infrastructure secure and your customers protected

Build It BetterNovember 3, 2017

Keeping software secure has become increasingly important for businesses over the years. Software security is no longer optional; it has become an absolute necessity. Security breaches and attacks could potentially result in a significant loss to your company’s revenue, reputation and even your customer base. With this in mind, it’s important to have procedures and processes in place to minimise the chances of any sensitive customer data getting into the hands of the wrong people.

Let’s dive in to the five key security steps Enable recommends your company should take to keep your software secure and your customers protected.

1. Preventive Measures

Being part of a connected world provides a significant number of both benefits and risks. Any computer that is connected to the internet is at a potential risk from various security breaches and attacks, such as viruses, Trojans, and spyware. Firewalls should be used to protect your company network by only allowing internet traffic that is defined in your firewall policy. Antivirus software should be used to prevent, detect and remove any malicious software and other threats. All software should be properly patched and kept up to date.

4 min read

Why your ERP system doesn’t do rebate accounting

The Deal EconomyNovember 1, 2017

Many ERP systems already have a way of recording contract information and a vendor rebate module or elements of purchasing software that allow for rudimentary recording of rebates owed. But, after extensive research, we have found no ERP system provides ALL of the functionality that is typically required by companies who trade with complex rebate deals. 4% — the rebates companies typically find have gone unclaimed when they first implement DealTrack It’s interesting to examine the reasons our...Continue reading

A three step approach to business growth through better rebate management

The Deal EconomyOctober 23, 2017

We've had great feedback from our recent webinar, so I wanted to share the content with those who didn't make it on the day. This blog provides a summary of the topics we discussed: the 7 key drivers for implementing a rebate management system our 3 step approach to growth through rebate management 8 reasons why rebates are missed how DealTrack supports supplier collaboration DealTrack functionality the benefits that companies have realised through working with Enable's experts and using DealT...Continue reading

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