6 things you can learn in our help center (that you may have overlooked)
In case you didn’t notice — we recently introduced our help center, an online knowledge base that provides users with easy to follow how-to articles, guides and tutorials!
Having a knowledge base nowadays has become absolutely essential for any business, especially with the emergence of software as a service (SaaS). One of the main reasons why customers stop using a product is because they find it too hard to use or they don’t receive the right support. And to top that off, customers nowadays expect immediate self-service support.
Who the help center is designed for
One of the main benefits of having a knowledge base is its 24/7 availability. DealTrack users can access information when they need it, from any device. You won’t have to wait until the morning to contact the Client Services team to solve a problem which could be fixed with two clicks.