Why is my trading partner unable to access Collaborator?

This is probably a browser issue. Collaborator supports, and is tested against, the following browsers:

Windows 7, 8 & 10 running:

• Mozilla Firefox (latest version);
• Google Chrome (latest version);
• Microsoft Edge (latest version);

Mac OS X running:

• Safari (latest version);
• Mozilla Firefox (latest version);
• Google Chrome (latest version).

If you are unable to resolve the issue with your trading partner and they are still experiencing a technical issue, please instruct them to:

• Log a support ticket on our Helpdesk via the following link: https://cello.enable.com/helpdesk/new. Enable will then communicate with them directly and resolve their issue.
• If they are unable to use that link due to login issues, then instruct them to send Enable an email to help@enable.com and Enable will communicate with them directly through there.

Note - Microsoft will be ending support of Edge Legacy and Internet Explorer 11 in 2021. Therefore we recommend using one of our supported browsers.