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Why is my trading partner unable to access Collaborator?
This is probably a browser issue. Collaborator supports, and is tested against, the following browsers:
Windows 7, 8 & 10 running:
Mozilla Firefox (latest version);
Google Chrome (latest version);
Microsoft Edge (latest version);
Mac OS X running:
Safari (latest version);
Mozilla Firefox (latest version);
Google Chrome (latest version).
If you are unable to resolve the issue with your trading partner and they are still experiencing a technical issue, please instruct them to:
Log a support ticket on our Helpdesk via the following link: https://cello.enable.com/helpdesk/new. Enable will then communicate with them directly and resolve their issue.
If they are unable to use that link due to login issues, then instruct them to send Enable an email to help@enable.com and Enable will communicate with them directly through there.
Note - Microsoft will be ending support of Edge Legacy and Internet Explorer 11 in 2021. Therefore we recommend using one of our supported browsers.
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